jiwin's Privacy Policy

jiwin collects information in two main categories — information you provide directly and information collected automatically.

1.1 Information You Provide

When you create an account on jiwin, make a deposit, or request support, we may collect the following information:

• Full name and date of birth (for age verification — for users aged 21+ only)
• Email address and mobile number
• Payment-related information (bKash, Nagad, Rocket, Upay or bank account details)
• Documents required for identity verification (national ID card or passport)
• Messages sent to support and records of communications

1.2 Automatically Collected Information

When you visit the platform, our systems automatically record certain technical information:

• IP address and approximate geographic location
• Browser and device type, operating system
• Pages visited, time spent, and click patterns
• Information obtained from cookies and similar tracking technologies
• Login and transaction timestamps

jiwin uses your information for the following legitimate purposes:

2.1 Service Operation

• To create, verify, and manage accounts
• To process deposits and withdrawals
• To provide bonuses and promotional offers
• To ensure VIP program benefits

2.2 Security & Compliance

• To prevent fraud, money laundering, and unauthorized access
• To verify age and ensure responsible gaming
• To comply with applicable legal obligations
• To detect and investigate suspicious activity

2.3 Service Improvement

• To analyze and improve user experience
• To resolve technical issues and perform maintenance
• To plan new features for the platform

2.4 Communications

• To send important account-related notifications
• To respond to support requests
• To send relevant promotional information (you may opt out)

jiwin applies industry-standard technical and organizational measures to protect your information. Your data transmission is secured using SSL (Secure Sockets Layer) encryption. Payment-related information is stored in encrypted format and is never sold to third parties.

We retain your information for as long as is necessary to provide services and meet legal obligations. Even after an account is closed, some information may be retained for a specified period in accordance with applicable law.

• All sensitive information is secured through encryption
• Only authorized personnel have access to data
• Security reviews and updates are conducted regularly
• Third-party processors are required to follow the same security standards

jiwin does not sell, rent, or unnecessarily share your personal information. However, information may be shared with the following parties in specific circumstances:

4.1 Service Providers

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical infrastructure management. These parties may only use information for specified purposes as agreed by contract.

4.2 Legal Obligations

We may be required to share information with authorities pursuant to court orders, government investigations, or applicable law. In such cases, we will endeavor to notify you in advance where legally possible.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. You will be notified in advance by email in such a case.

Cookies and similar tracking technologies are used on the jiwin website. These help improve your browsing experience and analyze platform performance.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and core platform functionality
• Functional cookies: Used to remember your preferences and settings
• Analytics cookies: Used to understand user behavior (anonymized data)

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

As a user of jiwin, you have the following rights:

• Access: You have the right to know what information we hold about you.
• Correction: You may request correction of any inaccuracies in your information.
• Deletion: In certain circumstances, you may request deletion of your information (subject to legal obligations).
• Objection to processing: You may object to the use of your information for marketing purposes.
• Portability: You may request a copy of your information in a structured format.
• Withdrawal of consent: Where information is being processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team.

jiwin is an adults-only platform. Our services are intended for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor has used our platform, that account will be closed immediately and the associated information will be deleted. If a parent or guardian suspects their child is using this platform, please notify our support immediately.

To serve users in Bangladesh, some information may be processed on international servers. In such cases, we ensure that appropriate data protection standards are maintained and that the relevant parties follow suitable security measures.

Any international transfer is carried out in accordance with the terms of this Privacy Policy and applicable data protection standards.

jiwin reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:

• By displaying a notice on the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

Continued use of the platform after any changes will be considered acceptance of the updated Policy. We therefore recommend reviewing this Policy from time to time.

jiwin is committed to responsible gaming. Information related to your gaming behavior is monitored to identify signs of problematic gaming. This information is used solely for your protection and is not shared with third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.

If you have any questions, comments, or complaints about this Privacy Policy, please get in touch with us. Our support team is available 24/7 in Bengali and English.

We will make every effort to process your request within a reasonable time. Complex requests may take additional time, but we will keep you informed of progress.

You can also get immediate assistance through our live chat. jiwin always respects your privacy and is committed to protecting your information.